Mercedes-Benz Financial Services USA LLC was ranked highest in all three categories of the just-released J.D. Power 2015 U.S.
Dealer Financing Satisfaction StudySM. The study measures dealer satisfaction with auto financing providers for both wholesale and retail products. Dealers evaluate their experience with providers in four financing segments: Prime Retail Credit; Non-Prime Retail Credit; Retail Leasing; and Floor Planning.
“We are committed to providing the highest level of support to our dealers and their valuable feedback is instrumental to us delivering on that promise.” said Brian Fulton, Vice President and Head of Mercedes-Benz Financial Services. “We work with some of the greatest dealers in the industry, and we thank them for their partnership in creating exceptional experiences for our customers every day.”
The company received the highest numerical score among retail credit, ﬂoor planning, and retail leasing providers in the study. The study is based on 10,297 total responses and measures opinions of dealer principals with their ﬁnance provider.
Earning a score of 986, Mercedes-Benz Financial Services ranked highest in the Floor Planning segment, maintaining their highest position for the ﬁfth consecutive year. In the Retail Leasing segment, the company received a score of 978, and scored highest in all factors of the study. The company scored 971 in the Prime Retail Credit segment, excelling in nearly all factors of the study.
“These fantastic results can be attributed to the hard work and focus of our entire organization,” added Fulton. “This is an incredible honor and a testament to our team’s continued dedication to serving our dealers and our customers.”
Mercedes‐Benz Financial Services USA LLC, headquartered in Farmington Hills, Mich., with Business Center Operations in Fort Worth, Texas, provides brand‐speciﬁc ﬁnancial products and services for Mercedes‐Benz and smart automotive dealers and their retail customers. In the U.S. trucking industry, it conducts business as Daimler Truck Financial and provides ﬂexible ﬁnancial products and services for Daimler Trucks North America commercial vehicles branded Freightliner, Western Star, Thomas Built Bus and Mitsubishi Fuso Truck of America, Inc. Mercedes‐Benz Financial Services USA LLC serves as the headquarters for operations in the United States, Canada, Mexico, Argentina and Brazil, and has approximately 1,800 employees throughout the Americas. It is a company of the Daimler Financial Services Group, headquartered in Stuttgart, Germany, which does business in 40 countries and has an employee base of approximately 8,800 people worldwide. Daimler Financial Services is one of the leading ﬁnancial services organizations worldwide and was named one of the 25 World’s Best Multinational Workplaces by the Great Place To work Institute in 2014. For more information, please visit www.corp.mbfs.com or facebook.com/mymbfs